Servicevilkår

TERMS OF SERVICE

Last updated: November 10, 2026

OVERVIEW

Welcome to Escape by Numbers! The terms "we," "us," and "our" refer to Escape by Numbers, operated by Escape The Race LLC. Escape by Numbers operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Escape by Numbers is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

If you are a consumer living outside the United States, please also read "Terms for customers outside the United States" at the end of this page. It explains your rights where you live, and it changes some of the terms below for you.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 — OUR PRODUCTS

We have made every effort to provide an accurate representation of our products in our online stores. However, please note that colors or product appearance may differ from how they appear on your screen due to the type of device you use and your device settings. Paint colors in the finished kit may vary slightly from the digital preview shown on our website.

We do not warrant that the appearance or quality of any products purchased by you will be identical to how they are depicted in our online stores. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region or jurisdiction.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase. Escape by Numbers reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting. Orders go into production quickly, so we are not able to cancel an order once it has been placed, except where the law gives you a right to cancel (see our Refund Policy). In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email, billing address, or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 — CUSTOM PHOTO-TO-KIT ORDERS

Custom photo-to-kit orders are made to order from the photo you upload, so they cannot be cancelled or returned because you changed your mind. Each custom order includes one free remake, and damaged or missing parts and printing errors are covered by a free replacement, as described in our Refund Policy. Please review your photo carefully before ordering.

SECTION 5 — PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include shipping charges, taxes, or customs or import charges for international orders.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases. You agree to promptly update your account information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes.

SECTION 6 — SHIPPING AND DELIVERY

Shipping rates and available shipping options are calculated and displayed at checkout and may vary based on any current promotions or seasonal offers. The destinations we ship to are shown at checkout. Full details, including processing and estimated delivery times, are provided on our Shipping Policy page. Estimated delivery times are not guaranteed. We are not liable for shipping and delivery delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you. Every order includes shipping insurance at no extra cost: if tracking shows your package was lost in transit, or it arrives damaged, we will send a replacement as described in our Shipping Policy and Refund Policy. In the EU/EEA, the UK and New Zealand, this protection is also your legal right, not an extra we add.

International orders may be subject to customs duties, import taxes, or brokerage fees imposed by your country's government. These charges are not included in the product price and are the sole responsibility of the customer.

SECTION 7 — INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Escape by Numbers, its affiliates or licensors and are protected by U.S. and foreign intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent. All rights not expressly granted herein are reserved by Escape by Numbers.

SECTION 8 — THIRD-PARTY LINKS AND TOOLS

The Services may contain links to third-party websites or provide access to tools offered by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. If you decide to access these materials or third-party sites, you do so at your own risk. We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any third-party products, services, or content.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Escape by Numbers is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Escape by Numbers. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Escape by Numbers, including any injury, damage, or loss resulting from purchased products. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Escape by Numbers.

SECTION 10 — PRIVACY

All personal information we collect through the Services is subject to our Privacy Policy. Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services. Review our Privacy Policy for full details on how we, Shopify, and our partners use your personal information.

SECTION 11 — FEEDBACK AND USER CONTENT

If you submit any ideas, suggestions, feedback, reviews, or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use.

You represent and warrant that you own or have all necessary rights to your Feedback and that it does not violate any third-party rights. We are under no obligation to maintain your Feedback in confidence, to pay compensation, or to respond. We may monitor, edit or remove Feedback that we determine to be unlawful, offensive, or otherwise objectionable.

SECTION 12 — ERRORS AND INACCURACIES

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions related to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice, including after you have submitted your order.

SECTION 13 — PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not use the Services to: (a) violate any laws or regulations; (b) infringe upon intellectual property rights; (c) harass, abuse, or harm any person; (d) transmit false or misleading information; (e) upload malicious code; (f) impersonate any person or entity; (g) send spam or unsolicited communications; (h) collect personal information of others; or (i) interfere with the security or operation of the Services.

You may not use any robot, spider, scraping tool, AI agent, or automated means to access the Services without our prior written consent. We reserve the right to suspend or terminate your account at any time if you violate these Terms.

SECTION 14 — AGENTS

This section applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person's device, without direct supervision.

No Agent may access, use, or interact with Services unless it identifies itself and operates in strict accordance with these requirements. We may limit, including by technical measures, whether and how any Agent accesses the Services. Agents must: (i) identify that the request is from an Agent in all HTTP/HTTPS requests; (ii) not conceal or obfuscate that any access is from an Agent; (iii) respond truthfully to any question seeking to determine if interactions are from a human or computer; and (iv) not circumvent any measure intended to block or control Agent access.

SECTION 15 — DISPUTE RESOLUTION AND ARBITRATION

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of our Services or products shall first be attempted to be resolved through informal negotiation by contacting us at support@escapebynumbers.com. If informal resolution is not successful within 30 days, either party may initiate binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

Arbitration shall take place in the State of Wyoming. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. This arbitration clause does not prevent either party from seeking injunctive relief in court for intellectual property infringement.

If you are a consumer living outside the United States, you are not required to use arbitration, the individual-basis requirement above does not apply to you, and nothing in this section stops you from bringing a claim in the courts where you live. See "Terms for customers outside the United States" at the end of this page.

SECTION 16 — TERMINATION

We may terminate this agreement or your access to the Services at any time without notice. You will remain liable for all amounts due up to the date of termination. Sections relating to Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution, and Agents shall survive termination.

SECTION 17 — DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY STATED BY ESCAPE BY NUMBERS (INCLUDING THE GUARANTEES IN OUR REFUND POLICY AND SHIPPING POLICY), THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 18 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL ESCAPE BY NUMBERS, ESCAPE THE RACE LLC, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE OR FOR FRAUD, OR ANY RIGHTS YOU HAVE UNDER CONSUMER PROTECTION LAWS THAT CANNOT BE WAIVED.

SECTION 19 — INDEMNIFICATION

You agree to indemnify, defend and hold harmless Escape by Numbers, Escape The Race LLC, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, arising out of your breach of these Terms, your violation of any law or the rights of a third party, or your access to and use of the Services.

SECTION 20 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be severed from these Terms without affecting the validity of the remaining provisions.

SECTION 21 — ENTIRE AGREEMENT

These Terms of Service and any policies posted by us on this site constitute the entire agreement between you and us, superseding any prior agreements or communications. The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 22 — ASSIGNMENT

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 23 — GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to conflict of law principles. You and Escape by Numbers consent to venue and personal jurisdiction in the courts of the State of Wyoming. If you are a consumer living outside the United States, the Wyoming venue above does not apply to you, and you keep the protection of the rules of the law of the country where you live that cannot be excluded by agreement, including its consumer protection laws; where those rules protect you more than Wyoming law, those rules apply. See "Terms for customers outside the United States" at the end of this page.

SECTION 24 — CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised effective date. We will notify you of any material changes in accordance with applicable law. Your continued use of the Services after any changes constitutes acceptance of the updated Terms.

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

We are offering an SMS/MMS mobile messaging program (the "Program"), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the "Agreement"). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in Section 15 (Dispute Resolution and Arbitration) above. The Program uses artificial intelligence ("AI") technology to generate personalized messages, product recommendations, and conversational responses. Some or all messages you receive through the Program may be composed, in whole or in part, by AI systems rather than human agents.

AI-Powered Messaging. Messages you receive through the Program may be generated using artificial intelligence and machine learning technology. This means that some messages, including product recommendations, promotional offers, and conversational responses, are created by AI systems rather than written by a human. You acknowledge and agree that:

(a) AI-generated messages may contain inaccuracies. While we strive to provide helpful and accurate information, AI-generated messages may include errors regarding product details, pricing, availability, promotions, or other information. You should independently verify any product information, pricing, or promotional offers before making a purchase decision.

(b) AI responses are not professional advice. AI-generated messages do not constitute professional, legal, medical, financial, or other expert advice.

(c) Your conversations may be processed by AI. When you reply to messages or engage in conversations through the Program, your responses may be processed by AI systems to generate relevant replies. Your message content, purchase history, and browsing activity may be used by AI systems to personalize your experience.

(d) You may request human assistance. If at any time you prefer to interact with a human representative rather than an AI system, you may request human assistance by contacting us at support@escapebynumbers.com.

By participating in the Program, you agree to receive recurring automated marketing mobile messages, including AI-generated content, personalized product recommendations, and conversational AI responses, at the phone number associated with your opt-in. You understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer and/or AI-generated content, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system ("ATDS" or "autodialer"). You specifically consent to receiving messages where the content is generated, in whole or in part, by artificial intelligence systems.

If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile text message from Us in order to opt out of the program. You may receive an additional mobile message confirming your decision to opt-out. You can also opt out in any other reasonable way, for example by emailing us at support@escapebynumbers.com or by telling a member of our team. We act on your request as soon as we can.

You acknowledge that the message frequency is various and that consent is not a condition to purchase. The program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us.

Data Use for AI Personalization. To provide you with personalized messages and recommendations through the Program, we may use information including your purchase history, browsing activity, product preferences, and prior message interactions. This information may be processed by AI systems, including third-party AI service providers, to generate relevant and personalized communications. We never sell or rent your phone number. We do not sell your personal information for money. Some US state laws treat sharing data with advertising partners as "selling" or "sharing"; the California notice in our Privacy Policy explains this. Our SMS provider, TxtCart, states that it does not use your information to train third-party AI models.

You must have a wireless device of your own, be capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text-messaging instructions.

You may not use or engage with the platform if you are under thirteen (13) years of age. If you use or engage with the platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent's or legal guardian's permission to do so. By using or engaging with the platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent's or legal guardian's permission to use or engage with the platform, or are of adult age in your jurisdiction. By using or engaging with the platform, you also acknowledge and agree that you are permitted by your jurisdiction's Applicable Law to use and/or engage with the Platform.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO: (A) INACCURACIES, ERRORS, OR OMISSIONS IN AI-GENERATED MESSAGES, INCLUDING INCORRECT PRODUCT INFORMATION, PRICING, OR AVAILABILITY; (B) ANY DECISION YOU MAKE BASED ON AI-GENERATED CONTENT; (C) ANY PRODUCT RECOMMENDATION GENERATED BY AI SYSTEMS; OR (D) THE PERFORMANCE, RELIABILITY, OR AVAILABILITY OF AI FEATURES. THE PROGRAM AND ALL AI-GENERATED CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates, or improvements of the program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the program after any such changes, you accept this Agreement, as modified.

For any questions, you can contact us for more information about the program.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at support@escapebynumbers.com.

Escape by Numbers

Operated by Escape The Race LLC

Email: support@escapebynumbers.com

30 N Gould St Ste 100, Sheridan, WY 82801, United States

US federal tax ID (EIN): 41-4848281

TERMS FOR CUSTOMERS OUTSIDE THE UNITED STATES

This part is for customers who live outside the United States, and for orders delivered outside the United States. It is part of these Terms. Where this part gives you more rights than the rest of these Terms, this part applies. Nothing in these Terms takes away a right that the law where you live gives you and does not allow us to take away.

In this part, "EU/EEA" means the 27 countries of the European Union plus Iceland, Liechtenstein and Norway, including Svalbard. A "consumer" is someone who buys for personal or household use, not for a business.

The Overview at the top of this page, the definition of "Terms" just below it, Section 21 and our SMS Program Terms all treat our Privacy Policy as something you agree to, or as part of this agreement. If you live outside the United States, that does not apply to you. Our Privacy Policy is a notice that explains how we use your personal information. It is not part of these Terms, and you do not need to agree to it to shop with us. You can read it at escapebynumbers.com/policies/privacy-policy, and it is also linked at checkout.

Arbitration, class actions and which courts you can use (Sections 15 and 23)

If you are a consumer living outside the United States, these parts of Sections 15 and 23 do not apply to you:

• the agreement to settle disputes by binding arbitration before the American Arbitration Association;
• the rule that arbitration takes place in the State of Wyoming;
• the waiver of class, consolidated and representative actions, and any giving up of a court or jury hearing that comes with arbitration;
• the agreement to the venue and personal jurisdiction of the courts of the State of Wyoming.

The same goes for the arbitration and class action wording in our SMS Program Terms.

You can bring a claim against us in the courts where you live, in your country and, where it matters, your province, state or part of the UK. If the law where you live allows it, you may choose the courts of Wyoming, USA instead. If we ever need to bring a claim against you, we will bring it only in the courts where you live. Nothing here limits the right of a consumer organisation or other qualified body to bring a case where the law allows it.

Please talk to us first if something is wrong. Email support@escapebynumbers.com and we reply within 2 business days. Most problems are put right quickly. You do not have to do this before going to court. We do not take part in any out-of-court consumer dispute scheme at the moment.

The law that applies (Section 23)

Wyoming law is our choice of law, and it never takes away the protection you have at home:

• EU/EEA and the UK: you keep the protection of the rules of the law of the country where you live that cannot be excluded by agreement, including its consumer protection laws. Where those rules protect you more than Wyoming law, those rules apply.
• Switzerland: Swiss law applies to your purchases.
• Canada: the consumer protection laws of your province or territory apply to your purchases, and nothing in these Terms limits them.
• Anywhere else outside the United States: you keep every consumer right that the law where you live gives you and does not let us take away by agreement.

If a term of these Terms, including the SMS Program Terms, is unfair or invalid under the law where you live, we will not rely on it beyond what that law allows, whatever Section 20 or the SMS Program Terms say. If you are a consumer living in the EU/EEA or the UK, such a term does not apply to you at all, and we will not rely on a shortened version of it. The rest of these Terms still applies. If any part of these Terms is unclear, the meaning that is better for you is the one that applies, whatever Section 21 says.

If something is wrong with your kit (Sections 2, 3, 17 and 18)

Section 17 says our products are sold "as is". That does not take away or limit the rights the law where you live gives you if a product is faulty, damaged, not as described or not fit for purpose. The same goes for Section 2, which says we do not promise products will look identical to their pictures, and Section 3, which says returns follow only our Refund Policy. For example:

• EU/EEA: You are entitled by law to remedies from the seller free of charge if your goods are not in conformity with the contract, for example faulty, damaged or not as described. This legal guarantee lasts at least 2 years from delivery, and longer in some countries. You can ask for repair or replacement and, if that is not possible or does not work, a price reduction or a full refund. Our own promises do not affect it.
• United Kingdom: We are under a legal duty to supply goods that are in conformity with the contract. As a consumer you have legal rights under the Consumer Rights Act 2015 if goods are faulty, not as described or not fit for purpose, including a 30-day right to reject, repair or replacement, and a price reduction or refund. Our promises do not affect these statutory rights.
• Switzerland: You keep your warranty rights under the Swiss Code of Obligations, which can be claimed for 2 years from delivery. Our promises do not affect them.
• Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
• New Zealand: You have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, and nothing in these Terms limits them.
• Canada: You keep the conditions and warranties that your province's law puts into your purchase, for example under the Ontario Consumer Protection Act, 2002.
• Everywhere else: You keep any rights for faulty goods that the law where you live says cannot be excluded.

If your kit arrives damaged, defective or with parts missing, our Refund Policy asks you to tell us within 7 days of delivery so we can send a free replacement quickly. If we sent you the wrong item, just tell us and we will send the right one free. That is a fast track to help you, not a time limit on your legal rights. If you tell us later, or a fault shows up later, your legal rights still apply.

What we are responsible for (Sections 18 and 19)

If you are a consumer living in the EU/EEA, the UK or Switzerland, the exclusions of liability and the limit on the amount of our liability in Section 18 do not apply to you. What we are responsible for is decided by the law that applies under Section 23.

If you are a consumer living anywhere else outside the United States, Section 18 applies only as far as the law where you live allows. It never limits our responsibility under consumer guarantees or warranties the law gives you, our liability for death or personal injury caused by our negligence, our liability for fraud, or any other liability that cannot be limited by law.

The same applies everywhere else in these Terms where liability is excluded or limited, ours or Shopify's, including Sections 8 and 9 and the SMS Program Terms.

Section 19 asks you to cover our losses. If you are a consumer living outside the United States, that covers only losses you cause through your own fault, by breaking these Terms or the law or by misusing our Services, and only as far as the law where you live allows.

Your 14-day right to withdraw (EU/EEA and the UK)

If you live in the EU/EEA or the UK, or your order is delivered there, you have a legal right to withdraw from (cancel) your order. You do not need to give a reason. You have from the moment you place your order until 14 days after the day you, or someone you name other than the delivery company, receive it. If your order arrives in more than one parcel, the 14 days start on the day the last parcel arrives.

Opened kits are covered too. You may open and check your kit as you would in a shop. If you go further, for example you open the paint pots, paint or mark the canvas, or lose parts, you can still withdraw, but we may take the loss in value off your refund. That can be up to the full price of the item if we can no longer sell it.

To withdraw, just tell us clearly. Email us at support@escapebynumbers.com, or email us the model withdrawal form (EU/EEA) or the model cancellation form (UK) that you will find in our Refund Policy. You do not need to send photos or wait for our approval. We will email you the return address, and you pay only the direct cost of posting the item back. We refund everything you paid, including standard delivery, less any deduction for loss in value. Our Refund Policy sets out the full steps, the time limits and how we count the 14 days for your refund.

This right does not cover custom photo-to-kit orders, because they are made for you from your photo (Section 4). Your legal rights still apply if a custom kit is faulty, damaged, wrong or not as described, whether or not you have opened it, and you may then be entitled to a repair, a replacement, a price reduction or a refund.

Our 60-day returns are an extra promise from us, on top of your legal rights. In the EU/EEA and the UK they cover the time after your 14-day right ends, up to day 60. Our Refund Policy explains both, and how to use them.

Other countries outside the United States

Other European countries and territories we ship to, namely Moldova, Gibraltar and the Faroe Islands: you keep the consumer rights that the law where you live gives you and does not let us take away by agreement, and our Refund Policy explains the cancellation and return rights we give you.

Canada, Australia, New Zealand, Japan, Israel, the United Arab Emirates, Singapore, Hong Kong, Malaysia and anywhere else we ship: you keep every consumer right that the law where you live gives you and does not let us take away by agreement. In some countries, for example Canada and Israel, the law may also give you a right to cancel an order in certain situations. If the law where you live gives you that right, you can use it, and our Refund Policy explains how. This can include custom photo kits, whatever Section 4 says.

Prices, your currency and taxes (Section 5)

In many countries we show prices in your local currency, and your order is charged in the currency shown at checkout. Local prices are worked out from our US dollar prices using exchange rates and then rounded, so they can change when exchange rates change. In some countries, prices are shown and charged in US dollars. If your card or bank account is in a different currency from the one you pay in, your bank may convert the amount and add a fee. We do not control that. If we refund you, we refund in the currency you paid in, back to the way you paid.

Unless our store or checkout says otherwise, our prices do not include taxes or delivery charges. If we collect a tax, you see it at checkout before you pay. Where Section 5 says you will pay "all applicable taxes", for you that means only the taxes shown at checkout before you pay. We will never ask you later for a tax that was not shown at checkout. Import charges that customs or the delivery company collect are explained below. Prices, discounts and promotions can change at any time, but a change never affects an order you have already placed.

Import taxes and fees (Section 6)

Section 6 tells you that an order delivered outside the United States may face customs duties, import taxes or the delivery company's fees. To add to that: these charges can include import VAT or GST, and they are not part of our prices or our delivery charge unless the checkout shows that they are included or collected. The delivery company or customs usually asks you to pay them before or at delivery. They are set by your country and by the delivery company, not by us, and we do not receive them. If the law where you live says you do not have to pay a charge because we did not tell you about it clearly before you ordered, Section 6 does not make you pay it. Our Shipping Policy explains what to expect in your region. If you withdraw from an order in the EU/EEA or the UK, you never pay import charges on the return.

Delivery and late orders (Section 6)

Section 6 says we are not liable for delays caused by carriers, customs processing or events outside our control. If you are a consumer living outside the United States, that does not limit your rights under the law where you live. In the EU/EEA, the UK and New Zealand we are responsible for the delivery we arrange until your parcel reaches you.

Section 6 also says that title and risk of loss pass to you when we hand your order to the carrier. If you live outside the United States, this is how it works for you instead: the risk of loss or damage passes to you only on delivery, when you, or someone you name other than the delivery company, receive your parcel. Ownership still passes to you when we hand your order to the delivery company. In the EU/EEA, the UK and New Zealand this is also your legal right.

If your order is late, you keep every right the law where you live gives you. In the EU/EEA and the UK, unless we have agreed a different delivery time with you, we must deliver within 30 days of your order. If we miss that, you can give us a reasonable extra period, and if we still do not deliver, you can cancel and get a full refund. You can cancel straight away, without giving us extra time, if we refuse to deliver, or if delivery by a certain date was essential, for example because you told us before you ordered that you needed it by that date. Consumers in Canada and some other countries can also cancel late orders under their local law.

How your order is made (Section 3)

Add the items you want to your cart and go to checkout. Before you pay, checkout shows your items, their prices, the delivery charge and the total. You can fix any mistake there, or go back to your cart, until you press the final button to pay. Pressing that button places your order, and we then email you an order confirmation. We keep a record of your order. Your order details are in your confirmation email, and in your account if you have one. You can save or print these Terms at any time.

Changes to your order and to these Terms (Sections 2, 3, 12, 16, 21, 22 and 24)

We will not change what you ordered unless you agree. If we decline or cancel an order you have already paid for, we refund you in full for what we cancel, including the delivery charge if we cancel the whole order. If a price or product error affects an order you have already placed, we may cancel that order; if we do, we will tell you and refund everything you paid. A change to a product description does not affect an order you have already placed. If we cannot ship your order within the processing time in our Shipping Policy, we will email you, and you can cancel it for a full refund.

If we end your access to our Services, any order you have already paid for is still delivered, or refunded in full. Changes to these Terms do not affect orders you have already placed: the Terms in force when you place an order apply to that order. These Terms do not take away any right you have to rely on information we gave you before you ordered, for example on our product pages. If we transfer these Terms to someone else, for example if we sell our business, we will do it only in a way that does not reduce your rights.

Your age (Section 1)

Where Section 1 speaks of the age of majority in your state or province, read it as the age at which you are legally an adult where you live. You must be at least 18 years old, and old enough to be an adult where you live, to buy from us. Our kits are made for adults. They are not toys.

Reviews and photos you send us (Section 11)

If something you send us includes your personal information, such as your name or a photo of you, you can ask us to remove it at any time. Email support@escapebynumbers.com.

Our text messages (SMS Program Terms)

Our SMS Program Terms apply only if you sign up to receive text messages from us. We only send marketing texts to people who have signed up for them. You must be at least 18 years old, and an adult where you live, to sign up, so the paragraph in those terms about ages 13 to 18 does not apply to you. You can stop our texts at any time, in any reasonable way.

The arbitration agreement and the class action waiver in those terms do not apply to you, as explained above. The "as is" wording and the limits of liability in those terms are subject to the consumer rules in this part.

The language of these Terms

These Terms are written in English. You can shop and place your order in any of the languages our store offers.

Questions

If anything here is unclear, or you want to use one of these rights, email us at support@escapebynumbers.com. We are glad to help.