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If you are shopping from outside the United States, please also read "If you live outside the United States" at the end of this page. It covers where we ship, import charges, and your rights where you live.

Shipping Costs

Shipping rates are calculated and shown at checkout before you complete your purchase. Rates may vary depending on any current promotions or seasonal offers. From time to time, we may offer free or discounted shipping as part of a sale or special event — any active offer is applied automatically at checkout. The amount shown at checkout is always your final shipping cost.

Where We Ship

We ship to the United States and a growing list of international destinations. If we deliver to your country, you'll see available shipping options at checkout. If no option appears for your address, we don't currently ship there — but check back, as we're always adding new regions.

Processing Time

Most orders are processed within 1–2 business days after payment is confirmed, and every order is processed within 5 business days. Orders placed on weekends or holidays will begin processing the next business day. During peak seasons or promotional events, processing may take an additional 1–2 business days.

Estimated Delivery Times

Estimated delivery times vary by destination and are shown at checkout when available. Most US orders arrive within 6–10 business days after shipping, and most UK and other international orders within 7–14 business days (about 2–3 weeks from the day you order); a small number can take longer. Please note that all delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather events, or other circumstances outside our control. Once your order is transferred to the shipping carrier, title and risk of loss passes to you. If you are outside the United States, this does not affect your rights under the consumer law of the country where you live, and your order stays our responsibility until it is delivered to you — see "If you live outside the United States" at the end of this page. Every order includes shipping insurance at no extra cost: if tracking shows your package was lost in transit, contact us at support@escapebynumbers.com and we will send a replacement. In the EU, the EEA, the UK and New Zealand, this protection is also your legal right, not an extra we add.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after shipment. If you have not received a tracking email within 7 business days of placing your order, please contact us at support@escapebynumbers.com.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or brokerage fees imposed by your country's government. These charges are not included in the product price and are the sole responsibility of the customer. We recommend checking with your local customs office for more information before placing an order. If your order is going outside the United States, see "Import charges in your country" at the end of this page. Escape by Numbers is not responsible for any additional charges, delays, or holds caused by customs.

Shipping Damage

If your package arrives damaged, please take photos of the packaging and product and email them to support@escapebynumbers.com within 7 days of delivery. We will send a replacement at no cost to you — no return required.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, the customer is responsible for any reshipping costs. Please double-check your shipping address before completing your order.

If you live outside the United States

The sections below are for customers outside the United States. Where they give you more than the rest of this page, the sections below are the ones that apply. Nothing on this page takes away rights that the consumer law of the country where you live gives you and that cannot be signed away.

The countries we ship to

As well as the United States, we ship to these countries and territories:

• United Kingdom
• The European Union, all 27 countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland (including the Åland Islands), France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden
• Other European countries and territories: the Faroe Islands, Gibraltar, Iceland, Liechtenstein, Moldova, Norway (including Svalbard and Jan Mayen) and Switzerland
• Canada
• Australia and New Zealand
• Asia and the Middle East: Hong Kong, Israel, Japan, Malaysia, Singapore and the United Arab Emirates

We add new places from time to time, so this list can change. If we find after you order that we cannot ship to your country or area, we will email you and refund your order in full.

How your order travels

Your order comes from our production and shipping partner in China, which makes and ships your kit. It usually travels with Yanwen or China Post, and your local post office or a local courier brings it the last part of the way. Because your order comes from outside your country, it has to clear customs there, and import charges may be due (see "Import charges in your country" below). Even in busy seasons, we process every order within 5 business days in total.

If your order is late

If your order has not arrived within the delivery times above, please email us at support@escapebynumbers.com with your order number and we will look into it. Under "Estimated Delivery Times" above, we say delivery times are estimates, not guarantees, and that we are not responsible for delays outside our control. If you live in the EU, the EEA, the UK or Canada, the rules below apply to you instead, even if the delay was caused by a delivery company, customs or the weather.

The EU, the EEA (the EU plus Iceland, Liechtenstein and Norway) and the UK. We will deliver your order within 30 days of the day you place it, unless we agree a different delivery time with you. If we miss that, you can ask us to deliver within an extra period that is reasonable in the circumstances. If we still do not deliver within that extra period, you can cancel your order. You can cancel straight away, without giving us extra time, if we refuse to deliver, or if delivery by a certain date was essential — for example, because you told us before you ordered that you needed it by that date. If you cancel because your order is late, we will refund everything you paid, including shipping, without undue delay.

Canada. If your order has not arrived within 30 days after the delivery date we gave you, or within 30 days after you placed your order if we gave no date, you can cancel at any time before it arrives. We will refund everything you paid, including shipping, within 15 days of your cancellation.

If your parcel reaches you after you have cancelled, please let us know. We will tell you whether to send it back, at our cost, or keep it.

Who carries the risk while your order travels

Under "Estimated Delivery Times" above, title and risk of loss pass to you when your order is transferred to the shipping carrier. If you live outside the United States, this is how it works for you instead. Your order stays our responsibility until it is delivered to you, or to someone you have asked to receive it for you (not the delivery company). Only then does the risk of loss or damage pass to you. Ownership of the goods still passes to you when we hand your order to the delivery company. In the EU, the EEA, the UK and New Zealand this protection is also your legal right, and in Switzerland, Canada, Australia and every other country we ship to we treat your order the same way. If tracking shows your parcel was delivered to the address you gave us, we treat it as delivered, and we cannot replace or refund it unless the law where you live requires us to. If tracking says "delivered" but you do not have your parcel, email us at support@escapebynumbers.com and we will look into it.

If you tell us later about damage or a fault

The 7-day window under "Shipping Damage" above is for our fast, free replacement. If you tell us later, you still have the rights the law gives you, for example the legal guarantee of at least two years in the EU and the EEA, your statutory rights in the UK, or the consumer guarantees in Australia and New Zealand. For faulty, missing or wrong items, please see our Refund Policy.

Import charges in your country

Unless checkout shows that import charges are included or collected, they are not part of our prices or our shipping fee. Customs or the delivery company will usually ask you to pay them before or at delivery. They are set by your country and by the delivery company, not by us, and we do not receive them.

What to expect where you live (the rules as of November 2026; governments can change them):

• The European Union, all 27 countries: import VAT at your country's rate is charged on every order. On top of that, there is an EU customs duty of EUR 3 and an EU handling fee of EUR 2 for each different type of item in your parcel (customs decides how items are counted). If your parcel is worth more than EUR 150, normal customs duty rates apply instead of the EUR 3 duty. The delivery company usually adds its own fee for handling customs. Some EU countries also charge, or plan to charge, their own national fee on parcels from outside the EU.
• United Kingdom: for orders of £135 or less, there is normally nothing to pay on delivery. For orders over £135, import VAT, any customs duty and a fee from the delivery company may be charged before delivery.
• Switzerland and Liechtenstein: if the Swiss import tax on your parcel would be CHF 5 or less, nothing is charged. Above that, Swiss VAT and a fee from the delivery company are charged before delivery.
• Norway, except Svalbard and Jan Mayen: Norwegian VAT and a fee from the delivery company are charged before delivery, even on small orders.
• Canada: orders worth more than C$20, which is almost all of our orders, are charged GST or HST, plus any customs duty. In some provinces, provincial sales tax (PST or QST) may also be charged. Canada Post or the courier adds a handling fee.
• Australia: for orders of A$1,000 or less, there is normally nothing to pay on delivery. Larger orders may be charged GST, duty and fees before delivery.
• New Zealand: for orders of NZ$1,000 or less, there is normally nothing to pay on delivery. Larger orders may be charged GST, duty and fees before delivery.
• Japan: customs normally charges no duty or consumption tax when the taxable value of your parcel is ¥10,000 or less. For personal purchases, the taxable value is usually about 60% of the price. Above that, duty and consumption tax may be charged before delivery.
• Singapore: small orders sent by post or air are normally free of import GST. Larger orders may be charged GST and fees before delivery.
• Malaysia: small orders are normally free of import duty and sales tax. Larger orders may be charged duty, sales tax and fees before delivery.
• Israel: small personal orders are normally free of VAT and duty, up to Israel's personal-import limit. Above that limit, VAT, and possibly duty and fees, are charged before delivery.
• United Arab Emirates: duty, VAT and fees may be charged before delivery, depending on the value of your order.
• Hong Kong: Hong Kong normally charges no import duty or tax on goods like ours.
• Everywhere else we ship, including Iceland, Moldova, Gibraltar, the Faroe Islands, and Svalbard and Jan Mayen: local import taxes, duties and fees may be charged before delivery.

If import charges are not paid, the delivery company may send your parcel back or destroy it. If you do not want to pay them, please email us before you refuse the parcel. If you live in the EU, the EEA or the UK, you can also withdraw from or cancel your order instead, as our Refund Policy explains.

Your rights where you live

For returns, cancellations and the 14-day right to withdraw or cancel in the EU, the EEA and the UK, please see our Refund Policy. If anything here is unclear, email us at support@escapebynumbers.com.

Last updated: November 10, 2026