Privacy policy

PRIVACY POLICY

Last updated: November 10, 2026

Escape by Numbers, operated by Escape The Race LLC, operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Escape by Numbers is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy. If you live outside the United States, please also read “Extra Information for Customers Outside the United States” at the end of this policy. It covers the EU, the EEA, the UK, Switzerland, other countries in Europe, Canada, Australia, New Zealand and the other countries we now ship to.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

 

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

 

Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services. If you opt in to SMS marketing, you may receive text messages from us. You can opt out at any time by replying STOP to any message.

 

Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services.

 

Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

 

Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With our specific service partners, including: Klaviyo (email marketing), TxtCart (text message marketing), Meta (advertising and analytics), Google (advertising and analytics), and Loox (product reviews). These providers only access the information necessary to perform their services.
• With business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you for targeted advertising purposes.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of 13 (or under the age of 16 for residents of the United Kingdom). If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the “sale” or “share” of your personal information or to opt out of the processing of your personal information for purposes considered to be “targeted advertising,” as defined in applicable privacy laws.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in. If you live in the European Economic Area, the United Kingdom or Switzerland, the section “Extra Information for Customers Outside the United States” at the end of this policy lists the countries your information can go to and says which of those countries have an adequacy decision. You can ask us about any of them at support@escapebynumbers.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date and provide notice as required by applicable law.


SMS / MMS TEXT MESSAGE MARKETING PROGRAM PRIVACY POLICY
Your privacy is extremely important to us. We use the information you provide through the Program to send you the messages you signed up for, to write and tailor those messages, some of which are written with the help of AI, and to reply to you. This includes but is not limited to, sharing information with platform providers, phone companies (carriers), and other vendors who assist us in the delivery of mobile messages. 
WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY.
Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us with information in connection with the program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the program and pursue any appropriate legal remedies.
California Civil Code Section 1798.83 and The General Data Protection Regulation 2016/679 (GDPR) allow users of the program who are California or European Union residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes.

Contact us at the following address to make a request:

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@escapebynumbers.com or contact us at:

 

Escape by Numbers

Operated by Escape The Race LLC

30 N Gould St Ste 100, Sheridan, WY 82801, United States

 

## Additional Notice for California Residents (CCPA/CPRA)

In the preceding 12 months, we have collected and disclosed for a business purpose the following categories of personal information as defined by the California Consumer Privacy Act:
* Identifiers (e.g., name, email, shipping address, IP address)
* Commercial Information (e.g., products purchased or considered)
* Internet or Electronic Network Activity (e.g., browsing history via Google/Meta pixels)

We "share" or "sell" (as defined by California law) identifiers and internet network activity with advertising networks (like Meta and Google) to provide targeted advertisements. You can opt out of this by clicking the "Your Privacy Choices" link in our website footer or by utilizing a Global Privacy Control (GPC) signal in your browser.

We do not collect or process "Sensitive Personal Information" to infer characteristics about consumers, and we do not knowingly sell or share the personal information of minors under 16 years of age.

 

Extra Information for Customers Outside the United States

We are a United States business, and we now sell to many more countries. The sections below are for customers outside the United States. They add to everything above.

Where these sections give you more rights than the rest of this policy, these sections apply. Nothing in this policy takes away the rights your own country’s law gives you.

This policy is a notice, not a contract. Using our website does not mean you agree to it. When we ask for your consent, we do it separately, and you can say no.

Wherever you live, you can also complain to the privacy regulator in your country.

Our store is for adults. We do not knowingly collect personal information from anyone under 16. If you think a child has given us personal information, email us and we will delete it.

If you are in the EU, the EEA, the UK or Switzerland

Who is responsible for your information

Escape by Numbers is run by Escape The Race LLC, a limited liability company registered in Wyoming, USA. We decide how and why your personal information is used, so in EU and UK law we are the “controller”.

Escape by Numbers, operated by Escape The Race LLC
30 N Gould St Ste 100, Sheridan, WY 82801, United States
Email: support@escapebynumbers.com

Please send every privacy question or request to that email address. Starting the subject line with “Privacy” helps us find it quickly. The person in charge of privacy here is our Owner and Managing Member, and you can reach them at the same address. We have not appointed a Data Protection Officer under EU, UK or Swiss law, because those laws do not require one for a business like ours.

What we collect, why, and our legal reasons

The lists above describe most of what we collect. We also hold the photo you upload for a custom kit, the review and any photos or videos you choose to publish, whether you signed up for our emails or texts and how you use them, and the name and delivery address of anyone you send a kit to as a gift. We do not ask for sensitive information, such as health details or religious beliefs, so please do not send it to us.

Most of this comes from you. If a kit comes to you as a gift, we got your name and address from the person who ordered it. We also get production and shipping updates from our production partner, delivery updates from delivery companies and our order-tracking provider, payment and fraud results from the payment providers shown at checkout, reviews through Loox, and information about which ad brought you to our store from Meta and Google.

EU, EEA and UK law also asks us to give you the legal reason for each use, so here they are.

  • To take, make and deliver your order, and to send you order and delivery emails. We use your name, delivery address, phone number, email address and order details. Legal reason: we need this for our contract with you. If the kit is a gift for you, our legitimate interest in getting it to you.
  • To take payment and prevent fraud. We use your payment details, which are handled by the payment providers shown at checkout, plus your billing address, IP address, device details and order history. Legal reason: our contract with you, and our legitimate interest in preventing fraud.
  • To make a custom photo kit. We use the photo you upload and your order. Legal reason: our contract with you.
  • To help you, and to handle cancellations, withdrawals, returns, replacements and guarantee claims. We use your messages, the photos you send us and your order details. Legal reason: our contract with you, our duties under consumer law, for example your right to withdraw from or cancel an order, and our legitimate interest in handling claims fairly.
  • To run your customer account, if you use one. We use your email address, saved addresses and order history. Legal reason: our contract with you.
  • To send you marketing emails and texts, and to tailor them to you. We use your email address or phone number, what you bought and looked at, and how you use our messages. Legal reason: your consent. If you have bought from us, we may email you about similar products where your local law allows this, based on our legitimate interest in direct marketing. You can say no at any time.
  • To show you our ads on other websites and apps, to measure how well our ads work, and to understand how people use our website. We use device and usage information, your IP address and your purchases. When you accept marketing cookies, we may also send your email address and phone number in a scrambled (hashed) form, so that the partner can match them to an account you have with it. Legal reason: your consent, through our cookie banner.
  • To ask you for a review, and to publish the review and photos you send us. Legal reason: our legitimate interest in asking customers for feedback, and your consent to publish your review.
  • To keep our website and our business safe. We use device information, your IP address and records of activity. Legal reason: our legitimate interest in security.
  • To keep tax and accounting records. We use order, payment and refund records. Legal reason: our legitimate interest in following the US tax and accounting rules that apply to us, and our legal duties under EU or UK law where those apply to us.
  • To answer your privacy requests and complaints. Legal reason: our legal duties under privacy law.
  • To deal with legal claims, chargebacks and requests from authorities, and if our business is ever sold or reorganised. Legal reason: our legitimate interest in protecting our rights and running our business, and our legal duties where they apply to us.

Some of these uses rely on our legitimate interests. You can object to them at any time. See “Your right to object” below.

We do not make decisions about you by computer alone that have legal effects on you, or that affect you in a similarly important way. The payment providers shown at checkout run automatic fraud checks. If a payment or an order is blocked and you think that is a mistake, email us and a person will look at it.

Do you have to give us your information?

To place an order you must give us your name, delivery address, email address, payment details and anything else our checkout marks as required. We need these to make, deliver and support your order. Without them we cannot take your order. Everything else is your choice. You do not have to sign up for emails or texts, leave a review or allow optional cookies, and saying no will not stop you buying from us.

Who receives your information, and where

Here are the companies and people who receive your information, and what each one does.

  • Shopify (Shopify Inc., Canada, with servers in several countries including the USA) runs our website, checkout, customer accounts and payments. Banks, card networks and the payment providers shown at checkout also receive payment details, so that payments, refunds and chargebacks can be handled. You can read the Shopify Consumer Privacy Policy at shopify.com/legal/privacy/customers, and send a request to Shopify at privacy.shopify.com.
  • Our production and shipping partner in China, which makes and ships your kit, and Dianxiaomi (Shenzhen Dianxiaomi Network Technology Co., Ltd., China), the order system our partner uses to receive our orders. They receive your name, delivery address, phone number, email address and order details, any photo for a custom kit, and photos of damaged or faulty items so that a replacement can be made.
  • Delivery companies: Yanwen and China Post, and the post office or courier that delivers in your country. They receive your name, delivery address and phone number. Customs authorities may also receive these details with your parcel.
  • ParcelPanel, run by CWILL, which may hold data in the USA, Hong Kong and China: our order-tracking page and tracking emails.
  • The independent contractor in the Philippines who receives returned kits for us, if you send something back. They receive your name and order number, and they see the sender details on your parcel.
  • Klaviyo, Inc. (USA): our marketing emails and sign-up forms, and tracking on our website.
  • TxtCart (USA), and the AI companies it uses: our text messages, including texts written with AI.
  • Meta Platforms (Facebook and Instagram; Ireland and USA) and Google (Ireland and USA): advertising, measuring our ads, and website analytics.
  • OpenAI (USA): advertising on ChatGPT and measuring those ads, through a pixel on our website.
  • AppLovin (USA): advertising and measuring our ads, through a pixel on our website.
  • Loox (Loox Online Ltd, Israel, which says it stores data in the EEA): asking for, collecting and showing reviews.
  • Our store apps: UpCart (Beam Commerce Inc., part of Rokt), our cart drawer; Kaching Bundles (Lithuania), our bundle and add-on offers; and Upload-Lift (Cloudlift), the app that receives and stores the photo you upload for a custom kit.
  • Our business tools: Google (Gmail, USA) runs our customer service inbox, and an AI assistant from Anthropic (USA) helps us read, sort and answer customer emails. We use messaging apps such as WhatsApp to talk with our production partner about orders and replacements, and other software to keep our business records.
  • Companies under the same ownership as us, our professional advisers such as accountants and lawyers, courts and authorities where the law requires it, a buyer if our business is ever sold, and anyone else you ask us to share your information with.

We do not sell your personal information for money.

We give your information to courts, police or other authorities only when the law requires or allows it. For you, this replaces the wider wording about government requests in our SMS section above.

Sending your information to other countries

We are based in the USA. When you order from another country, you give your information straight to us in the USA. Under EU, UK and Swiss law that first step is not a “transfer”, but those laws still protect your information while we hold it. We then share it with the companies above, so it can be held in the countries below. An “adequacy decision” means the EU, the UK or Switzerland has decided that a country protects personal information well enough.

  • The USA: us, companies under the same ownership as us, Shopify’s servers, Klaviyo, TxtCart and the AI companies it uses, Meta (including WhatsApp), Google, OpenAI, AppLovin, Anthropic and CWILL. There is no adequacy decision that covers US companies in general. Where a company is certified under the EU-US Data Privacy Framework, or its UK or Swiss version, we rely on that. If you want to know what covers a particular company, email us and we will tell you what we have.
  • Canada: Shopify. Canada has an adequacy decision from the EU, the UK and Switzerland for its privacy law for businesses.
  • China and Hong Kong: our production and shipping partner and its order system, the delivery companies Yanwen and China Post, and our order-tracking provider, which may hold tracking details in Hong Kong and China. There is no adequacy decision for China or Hong Kong. Your order details go to China because this is necessary to make and deliver the order you asked for. The delivery companies receive only what they need to deliver your parcel.
  • The Philippines: our returns contractor, if you send an item back. There is no adequacy decision for the Philippines. The contractor receives your name and order number, and sees the sender details on your parcel.
  • Israel: Loox. Israel has an adequacy decision from the EU, the UK and Switzerland.
  • The EU and the EEA: Meta and Google (Ireland), Kaching (Lithuania) and Loox’s data storage. The UK and Switzerland accept the EU and the EEA as adequate.
  • Your own country: the delivery company that brings you your parcel.
  • Other places: UpCart, our cart drawer, and Upload-Lift, which stores the photo you upload for a custom kit. We are still confirming which countries they hold information in. Email us and we will tell you what we know.

Switzerland: for orders from Switzerland, sending your order to our production partner and to delivery companies is also directly connected with performing our contract with you, which Swiss law allows under Article 17, paragraph 1, letter b of the Federal Act on Data Protection.

If you would like to know more about how a transfer is protected, email us and we will tell you what we have. We may leave out commercial details.

How long we keep it

We keep your information only as long as we need it for the purposes in this policy. You can also ask us to delete it at any time.

  • Order, payment and refund records: as long as we need them for tax and accounting and to deal with chargebacks.
  • Your customer account: until you ask us to close it. Your order records are then kept as above.
  • Customer service messages, and photos you send us about a problem: only as long as needed to handle your case and any claim that follows.
  • Photos for custom kits: only as long as needed to make your kit and to cover your free remake.
  • Copies held by our production partner, its order system and our returns contractor in the Philippines: only as long as needed for that purpose.
  • Marketing: we keep you on our list until you unsubscribe. After that we keep a short “do not contact” note, which is your email address or phone number and the date, so that we never message you again by mistake. Our email and text providers keep their own records for as long as they need them.
  • Reviews: while they are published, or until you ask us to remove them.
  • Cookies: Shopify’s consent cookie lasts one year, and Klaviyo’s cookie can last up to two years. Other cookies last for different lengths of time.
  • Anything we need for a legal claim: until the claim is over.

Your rights

You can ask us what information we hold about you and for a copy of it, ask us to correct information that is wrong or incomplete, and ask us to delete your information. We will do what you ask, unless the law allows or requires us to do something else, for example keeping our tax records. In the EU, the EEA, the UK and Switzerland you also have the right to:

  • be told exactly which companies received your information;
  • get your information in a portable format, or have it sent to another company;
  • ask us to pause how we use it, which the law calls restriction;
  • object to how we use it, as explained below;
  • withdraw your consent at any time, which does not change what we did before;
  • not be subject to a decision made by computer alone that has legal or similarly important effects on you.

How to ask: email support@escapebynumbers.com. To protect your information, we may ask you to confirm who you are, for example by writing from the email address you used for your order. We will answer within one month, or sooner if your local law requires it. If your request is complicated, we may need up to two more months where the law allows this, and we will tell you why. Using your rights is free, unless a request is clearly unfounded or excessive. We will not treat you differently for using them.

Your right to object

You can tell us at any time to stop using your information for marketing, including the tailoring, or “profiling”, that we use to choose which offers you see. We will then stop.

If you live in the EU, the EEA or the UK, you can also object at any time, for reasons relating to your situation, to any use of your information that is based on our legitimate interests. We will then stop, unless we have compelling legitimate grounds that override your interests, or we need the information for legal claims.

To object, use the unsubscribe link in any email, reply STOP to any text, or email support@escapebynumbers.com. Any of these works.

Cookies and your choices

Cookies are small files saved on your device, and pixels and tags are similar tools. Necessary ones run the store, your cart and checkout, and help keep the site secure. Analytics ones show us how people use our website. Marketing ones measure our ads and help show you our ads on other websites and apps. They include ones from Shopify, Google, Meta, OpenAI, AppLovin, Klaviyo, TxtCart, Loox and our order-tracking provider.

If you visit from the EU, the EEA or the UK, a cookie banner asks for your choice about analytics and marketing cookies on your first visit. Outside the EU, the EEA and the UK, our banner may not ask you first (it does not in Switzerland or Canada today), so these cookies may be on when you arrive.

You can delete or block cookies in your browser settings at any time. Some parts of the store may not work properly if you block cookies. An email to us cannot switch off cookies that are already on your device. To stop our marketing emails and texts, see “Marketing emails and texts” below.

When the Meta pixel on our website collects information and sends it to Meta, we and Meta are “joint controllers” for that step under EU and UK law. Meta is responsible for what it does with the information afterwards. You can read our arrangement with Meta at facebook.com/legal/controller_addendum. Shopify lists the cookies it uses on stores like ours at shopify.com/legal/cookies.

Marketing emails and texts

We send marketing emails through Klaviyo, to people who signed up, for example through a pop-up on our website or the box at checkout. If you have bought from us, we may also email you about similar products where your local law allows this, unless you told us not to. Every marketing email has an unsubscribe link.

Texts go only to people who sign up for them, and we send them through TxtCart. You must be 18 or older, or the age of majority where you live if that is higher. Some texts are written by AI, using what you bought, what you looked at on our website where your cookie choices allow it, and your replies. AI can make mistakes, so please check prices and offers on our website before you buy. Message and data rates may apply.

Stopping is easy. Use the unsubscribe link in any email, reply STOP to any text, or email support@escapebynumbers.com. Any of these works, and you do not need to give a reason. We act on your request as soon as we can. We will still send you messages about your orders. We never sell or rent our email or text lists to other companies for their own marketing.

How to complain

If you are unhappy with how we handle your information, please tell us first at support@escapebynumbers.com, so that we can try to put it right. We will confirm that we have your complaint within 30 days, look into it, and tell you the outcome. You can also complain to a privacy regulator at any time:

  • EU and EEA: the data protection authority in the country where you live or work, or where you think the problem happened. The European Data Protection Board lists them at edpb.europa.eu.
  • UK: the Information Commission (ICO), ico.org.uk.
  • Switzerland: the Federal Data Protection and Information Commissioner (FDPIC), edoeb.admin.ch.

If you are in another European country

This covers the other European places we ship to: Moldova, Gibraltar and the Faroe Islands. Your own privacy law may give you rights, and nothing in this policy takes them away. The sections above show what we collect, who receives it and in which countries, and the same ways of using your rights and complaining to us work for you. Email us and we will help.

If you are in Canada

The person accountable for our privacy practices, and our person in charge of the protection of personal information in Quebec, is our Owner and Managing Member. You can reach them at support@escapebynumbers.com, or by post at Escape by Numbers, operated by Escape The Race LLC, 30 N Gould St Ste 100, Sheridan, WY 82801, United States.

Your information is processed outside Quebec and outside Canada, in the USA, China, Hong Kong and the other countries listed above. The courts, law enforcement and national security authorities of those countries may be able to see it.

Our website uses cookies and similar tools that can build a profile of what you look at, for advertising. “Cookies and your choices” above explains them. You can turn them off at any time by deleting or blocking cookies in your browser settings.

You can ask to see and correct your information, and you can withdraw your consent, subject to legal and contract limits. Every marketing email has an unsubscribe link, you can reply STOP to any text, and you can email us instead. We act on an opt-out as soon as we can. You can complain to us, to the Office of the Privacy Commissioner of Canada at priv.gc.ca, or in Quebec to the Commission d’accès à l’information at cai.gouv.qc.ca.

If you are in Australia or New Zealand

We may send your information to the countries listed above. Sometimes we get your information from someone else, for example when a friend sends you a kit as a gift and gives us your name, delivery address and sometimes your phone number. This policy explains what we then do with it. You can ask us to see and correct your information at any time. You can complain to us, to the Office of the Australian Information Commissioner at oaic.gov.au, or to the Office of the Privacy Commissioner in New Zealand at privacy.org.nz.

If you are in Japan

We provide personal information to companies in the USA, Canada, China, Hong Kong, Israel, the EU and the Philippines, as described above. On request, we will tell you what we know about how those companies protect your information, and about the privacy laws of those countries. Our business name and address are above. If you need the name of our company’s representative, email us and we will give it to you. You can ask us to disclose, correct, delete or stop using your information.

If you are in Singapore

Our Data Protection Officer is our Owner and Managing Member, support@escapebynumbers.com. We send personal data outside Singapore only as described above. You can ask us to disclose, correct, delete or stop using your information.

If you are in Israel, the United Arab Emirates, Hong Kong or Malaysia

Giving us your information is your choice, but we need your name, delivery address, email address, payment details and anything else our checkout marks as required to take your order, and we cannot take it without them. The sections above say what we collect, why we use it, who receives it and in which countries. You can ask us what we hold about you, ask us to correct it or delete it, and complain to us or to the privacy regulator where you live.

If you are anywhere else

You may have extra privacy rights under the law where you live. Nothing in this policy takes away rights that your local law gives you. Email us and we will help.

Insured Shipping

On All Orders

Support

support@escapebynumbers.com

Secure payment

100% Safe and Secure Check Out