FAQ
Quick answers about our paint by numbers kits, shipping, returns and custom photo kits. If you can't find what you need, email support@escapebynumbers.com and we'll reply within two business days.
About the kits
Do I need any painting experience?
No. Every section of the canvas is numbered and every paint pot is numbered. You match them and fill them in. Most of our customers had never picked up a brush before their first kit.
What comes in the box?
A real canvas with lightly pre-colored, numbered sections, a numbered pot of paint for every color, six brushes, and a color reference sheet. Everything you need is in the box.
Is the canvas blank white?
No. Each section is lightly tinted with its own color, so you can always see where the next brush goes, even in small areas.
Do the paints cover in one coat?
Yes. The paints are high-pigment acrylics made to cover in a single coat. Every kit includes more paint than you need.
What if I run out of a color?
Email us with your order number and the color number. We'll send a replacement at no charge.
What sizes do you offer?
Two sizes: Classic (12×16 in) and Large (16×20 in). Both come with or without a frame.
What's the difference between framed and unframed?
Framed kits arrive on their frame, so when you finish painting they go straight on the wall. Unframed kits arrive as a rolled canvas you can frame yourself.
How long does a kit take to finish?
A Classic takes most people 3 to 5 hours. A Large runs 6 to 10. Most people split it across a few evenings.
Can I give a kit as a gift?
Yes. It arrives ready to open and start, with nothing extra needed.
Custom photo kits
How do custom kits work?
Upload a photo on the custom kit page, choose your size and frame option, and we turn it into a numbered canvas with matching paints. The canvas follows the shape of your photo.
Which photos work best?
A clear, well-lit photo with the subject large in the frame. Avoid blurry, dark or very busy pictures. Pet and family photos are the most popular choices.
Shipping
How long does delivery take?
Orders are processed within 1 to 2 business days. Most US orders arrive within 6 to 10 business days after shipping. Most UK and other international orders arrive within 7 to 14 business days. Delivery times are estimates, and busy seasons can add a day or two.
How much is shipping?
Your shipping cost is shown at checkout before you pay. Every order includes shipping insurance at no extra cost.
Do you ship outside the United States?
Yes. If we deliver to your country, you'll see shipping options at checkout. See our shipping policy for details on import charges where you live.
How do I track my order?
You'll get a confirmation email with tracking once your order ships. You can also check any time on our Track Your Order page.
What if my package is lost?
If tracking shows your package was lost in transit, email us and we'll send a replacement.
Returns and problems
What is your return policy?
Unopened kits and accessories can be returned within 60 days of delivery. Email us with your order number and photos of the unopened kit and we'll send return instructions. Full details are in our refund policy.
My kit arrived damaged or something is missing. What do I do?
Email us within 7 days of delivery with photos of the issue. We'll send a replacement at no cost, and you won't need to send anything back.
How do I contact you?
Email support@escapebynumbers.com. We answer within two business days.